pyenv/.github/ISSUE_TEMPLATE.md

Too many issues will kill our team's development velocity, drastically. Make sure you have checked all steps below.

Prerequisite

• Make sure your problem is not listed in the common build problems.
• Make sure no duplicated issue has already been reported in the pyenv issues. You should look for closed issues, too.
• Make sure you are not asking us to help solving your specific issue.
  • GitHub issues is opened mainly for development purposes. If you want to ask someone to help solving your problem, go to some community site like Gitter, StackOverflow, etc.
• Make sure your problem is not derived from packaging (e.g. Homebrew).
  • Please refer to the package documentation for the installation issues, etc.
• Make sure your problem is not derived from plugins.
  • This repository is maintaining pyenv and the default python-build plugin only. Please refrain from reporting issues of other plugins here.

Description

• Platform information (e.g. Ubuntu Linux 16.04):
• OS architecture (e.g. amd64):
• pyenv version:
• Python version:
• C Compiler information (e.g. gcc 7.3):
• Please attach the debug trace of the failing command as a gist:
  • Run env PYENV_DEBUG=1 <faulty command> 2>&1 | tee trace.log and attach trace.log. E.g. if you have a problem with installing Python, run env PYENV_DEBUG=1 pyenv install -v <version> 2>&1 | tee trace.log (note the -v option to pyenv install).
• If you have a problem with installing Python, please also attach config.log from the build directory
  • The build directory is reported after the "BUILD FAILED" message and is usually under /tmp.
• If the build succeeds but the problem is still with the build process (e.g. the resulting Python is missing a feature), please attach
  • the debug trace from reinstalling the faulty version with env PYENV_DEBUG=1 pyenv install -f -k -v <version> 2>&1 | tee trace.log
  • config.log from the build directory. When using pyenv install with -k as per above, the build directory will be under $PYENV_ROOT/sources.